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How We Protect Your Privacy at king178

Your account, your payment details, and your personal information stay secure with us.

Account security verifiedPayment data encryptedYour control over your data
king178 How We Protect Your Privacy at king178
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open your account and message us from the lobby. Our team responds during peak hours, 09:00–23:00 WIB daily, to answer privacy questions and help you manage your data.

Email Support

Send privacy requests to our data team. Include your account email and the specific action you'd like — access your data, request deletion, or update your details. Expect a reply within 48 hours.

Account Settings

Log in and head to Settings > Privacy & Security to review what we hold and adjust notification preferences. You can view your deposit history and linked payment methods in one place.

HOW WE KEEP IT SAFE

Your Privacy Practices at king178

Data Encryption

All payment details and account logins travel through encrypted channels. When you deposit via DANA, OVO, GoPay or QRIS, your financial data never touches our servers unencrypted.

What We Collect

We collect your name, email, phone number, deposit history, and game activity to verify your identity and comply with local law. We do not ask for sensitive banking credentials — only what we need to run your account.

Cookies & Tracking

We use cookies to keep you logged in and to understand how you navigate the lobby. These help us improve the platform and detect fraud; you can manage cookie preferences in your browser at any time.

Withdrawal Verification

Before we send your balance back to your DANA, OVO, GoPay or QRIS wallet, we verify your account details and cross-check your identity. This protects both you and us from unauthorised transfers.

Data Retention

We keep your account data as long as your account exists. After you close it, we retain records for 12 months for compliance and dispute resolution, then securely delete them.

Your Rights

You have the right to ask us what data we hold, request a copy, correct errors, or ask us to delete your information. Contact live chat or email support to submit any privacy request within 30 days.

Frequently Asked About Your Data

When you deposit via DANA, OVO, GoPay or QRIS, your payment details go straight to our secure payment gateway and are never stored on our main servers. We keep only a transaction reference so you can see your deposit history in the account ledger. Your bank or wallet provider holds your full payment method; we only store what's needed for reconciliation.

Yes. Open live chat or email our support team with your account details and request a data export. We'll compile your profile, deposit history, game activity, and any notes from our system, then send it to your registered email within 30 days of your request.

We store your closed account data for 12 months to handle withdrawals, dispute resolution, and legal compliance. After that period, we securely delete personal identifiers while keeping anonymised transaction records for audit purposes only. You can ask us to accelerate deletion where local law permits.

No. We do not sell or share your personal data with advertisers or data brokers. We only share information with payment processors (like DANA, OVO, GoPay and QRIS networks), fraud-detection partners, and legal authorities where required by law.

Your login credentials are encrypted and stored with industry-standard hashing. We monitor for suspicious sign-ins from new devices — if we detect one, we'll send you an alert to live chat. You can enable two-factor verification in Settings for extra protection.

Cookies let us keep you logged in and track your lobby behaviour so we can spot fraud and improve the interface. You're not required to accept non-essential cookies; adjust your browser settings to block them. Essential login cookies cannot be disabled or your account won't work.

Contact live chat or email support with details of the error — for example, a duplicate transaction or wrong phone number. Our team will investigate within 48 hours, correct the record if needed, and confirm the change to you. You can also update your email or phone directly in Account Settings.