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Our Terms Shape How Your Account Works

When you open an account with king178, you agree to our Terms and Conditions.

Deposit & Withdrawal RulesAccount Security & DataPayment Method TermsAccount Closure & Disputes

How Our Terms Apply to You

king178 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with king178 is governed by these Terms and Conditions from the moment you register. By opening an account, you confirm you meet the eligibility criteria, where local law permits. We process your deposits through DANA, OVO, GoPay and QRIS, and each payment method carries

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its own provider terms alongside ours. Your account data is stored securely and accessed only by our support team when you contact us through our official channels. Withdrawals are verified and processed during business hours, Monday to Friday 08:00 to 20:00 Jakarta time. If you dispute
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a transaction, you have 14 days to notify our support team; we review and respond within 5 business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED CLARIFICATION

Contact Us About Your Terms

If any part of our Terms and Conditions is unclear, or you want to request a change to your account settings, we've made it simple to reach us. Our support team speaks English and Indonesian, and you can reach them via live chat, email or WhatsApp. We respond to all account-related inquiries within 24 business hours.

Team online

Live Chat Support

Open the chat window on your account dashboard. Our team replies within 2–5 minutes during business hours, Monday to Friday 08:00 to 20:00 Jakarta time.

Email Us

Send your question to [email protected]. Include your account username and a clear description of your issue. We reply within 24 hours.

WhatsApp Channel

Message our WhatsApp line for quick policy questions. Response time 10–15 minutes during business hours, same Jakarta timezone.

PROTECTING YOUR ACCOUNT

How We Handle Data and Account Security

Your personal information — username, email, payment details — is encrypted and stored on secure servers.

Password & Login Security

Your password is encrypted on our servers. Use a unique, strong password and enable two-factor authentication in your account settings for extra protection.

Payment Data Handling

We store payment method tokens, not full card or bank details. DANA, OVO, GoPay and QRIS handle your financial details directly; we never see raw account numbers.

Data Retention Policy

Active account data is kept for the life of your account. After closure, transaction records are retained for 3 years for regulatory compliance, then securely deleted.

Cookie & Tracking Terms

We use cookies to keep you logged in and to track how you use the site. You can disable non-essential cookies in your browser; essential cookies cannot be switched off.

Request Your Data

Under data protection rules, you can ask for a copy of all data we hold on you. Email [email protected] with 'Data Request' in the subject line; we respond within 7 days.

Close Your Account Anytime

You can request account closure at any time via live chat or email. We close it within 24 hours and delete personal data after 3 years of inactivity.

Terms and Conditions FAQs

The questions below cover what we're asked most about our Terms. If you don't find your answer here, contact our support team.

If you violate our Terms — for example, if we detect fraudulent activity, multiple accounts from the same person, or prohibited use — we may suspend or close your account. We notify you by email and give you 7 days to respond before any final action. Withdrawal requests are processed before closure.

Access depends on local law where you are located. If you travel, you can still log in to your king178 account from most countries. However, deposits and real-money play availability varies by location. Contact support if you have questions about your region.

Deposits via DANA, OVO, GoPay and QRIS are processed instantly, usually within 30 seconds. Withdrawals are verified for security and processed during business hours Monday to Friday 08:00 to 20:00 Jakarta time. Funds return to your source account within 1–3 business days.

Your account is yours, but king178 owns and operates the platform. You retain the right to close your account and retrieve your balance at any time. We cannot claim funds unless you breach the Terms; see our Dispute Resolution section for details.

Open your Account Settings in the dashboard and select 'Edit Profile' or 'Payment Methods'. You can update your email immediately. Payment method changes take effect after verification, usually within 1–2 hours. For security, you may need to confirm the change via email.

Contact our support team within 14 days of the transaction with your account username and the date of the charge. We investigate and respond within 5 business days. If we confirm an error, we reverse the charge and return funds to your account.

After you close your account, we retain transaction records for 3 years for regulatory compliance, then securely delete all personal and account data. You can request data deletion earlier via email; we honour this request after the 3-year regulatory window closes.

Our Terms Shape How Your Account Works

Contact Us About Your Terms

Live Chat Support

Email Us

WhatsApp Channel

How We Handle Data and Account Security

Password & Login Security

Payment Data Handling

Data Retention Policy

Cookie & Tracking Terms

Request Your Data

Close Your Account Anytime

Terms and Conditions FAQs

01 What happens if I break the Terms and Conditions?

02 Can I use my account from outside Indonesia?

03 What are the rules for deposits and withdrawals?

04 Do I own my account, or is it king178's?

05 How do I change my registered email or payment method?

06 What if I think a charge was made by mistake?

07 How long is my account data kept after I close it?

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